Frequently Asked Questions
Everything you need to know before you buy — answered honestly
ORDERS & SHIPPING
Do you ship worldwide?
Yes! We ship globally. Free worldwide shipping is available on orders over $199. For orders under that threshold, a small shipping fee applies depending on your location.
How long does delivery take?
UK orders typically arrive within 2–5 business days. International orders (including Nigeria and the rest of the world) usually take 7–14 business days. Expedited options may be available, contact us to arrange.
Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a tracking number by email so you can follow your parcel every step of the way.
PRODUCTS & GOLD QUALITY
Is your gold genuine / real gold?
Yes, always. We exclusively stock pure Italian gold. Every piece is sourced from verified suppliers and we stand fully behind the quality of everything we sell.
What karat is your gold?
Most of our pieces are 18K gold. Product listings clearly state the karat and weight of each item. If you have a specific question about a piece, message us directly.
Do your products come with any certification?
Yes. Many of our pieces come with certification. Contact us for specific queries about individual items.
RETURNS & GUARANTEES
What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we’ll make it right.
What if my item arrives damaged?
Please contact us immediately with photos of the item and packaging. We’ll resolve it as quickly as possible — your satisfaction is our priority.
PAYMENTS
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers. Checkout is fully secure and encrypted.
Can I pay in Nigerian Naira?
Our prices are listed in GBP (£). Your bank or payment provider will handle the currency conversion automatically. Contact us if you need assistance.
WHOLESALE & BULK ORDERS
Do you offer wholesale or bulk pricing?
Yes! We work with retailers and resellers. If you’re interested in stocking our gold pieces, get in touch via email or WhatsApp and we’ll discuss options.
Still have questions?
We’re just a message away. Reach us on:
WhatsApp: +44 7767 596528
Email: info@shopitwithbimmy.com
We’ll get back to you the same day.